Shipping policy

1. Order Processing

Orders are generally processed within 3–7 business days, excluding weekends, holidays, and periods of unusually high demand. Processing time refers to the time needed to verify the order, prepare items, coordinate fulfillment, package the shipment, and hand the order off to the carrier.

2. Delivery Estimates

Estimated shipping times begin after an order has been processed and dispatched.

• Delivery estimate: 3–10 business days

These are estimates only, not guarantees. Actual delivery times may vary depending on the destination, carrier performance, weather events, customs processing, local delivery conditions, and other factors beyond our control.

3. Fulfillment Partners

We may use third-party warehousing, logistics, and fulfillment providers to package and ship your order. As a result, your package may arrive from a partner facility, distribution center, or contracted shipping location rather than directly from our principal business address.

4. Shipping Confirmation and Tracking

Once your order has shipped, we may send a shipping confirmation email that includes tracking information where available. Please note that tracking updates may take time to appear after the label has been created or after the package has been scanned into the carrier’s system.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, losses, or failed deliveries caused by incorrect, incomplete, outdated, or undeliverable address information submitted by the customer.

6. Undeliverable or Returned Packages

If a package is returned to us or our fulfillment partner due to an incorrect address, failed delivery attempts, refusal of delivery, or other customer-related issue, we may require payment of additional shipping charges before reshipment. In some cases, original shipping charges may be non-refundable.

7. Delays Outside Our Control

We are not liable for shipping delays or delivery failures caused by events outside our reasonable control, including but not limited to:

• Carrier service interruptions
• Weather events or natural disasters
• Customs holds or border inspections
• Public holidays
• Labor disruptions
• Supply chain disruptions
• High seasonal demand
• Security or fraud review holds

8. International Orders

We currently ship only within the United States and do not offer international shipping.

9. Lost, Delayed, or Marked-Delivered Packages

If tracking shows that a package has been delivered to the address provided at checkout, responsibility may transfer to the customer. If you believe a delivered package is missing, please:

• Check around your property and with household members
• Contact the carrier directly
• Contact us so we can review the issue

While we will try to assist, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

10. Split Shipments

In some cases, orders may ship in multiple packages depending on inventory location, packaging constraints, fulfillment routing, or product availability. If this happens, separate tracking numbers may be issued.

11. Order Status and Shipping Questions

We encourage customers to allow reasonable time for processing and carrier scans before reporting an issue. If your order appears delayed beyond the estimated timeframe, contact us and we will review the status with our shipping or fulfillment partners where possible.