Refund policy

1. Refund Window

We offer a 60-day money-back guarantee from the date your order is marked delivered by the carrier, unless a different period is expressly stated on the product page or at checkout.

2. Eligibility for Refunds

To be eligible for a refund review, the following conditions generally apply:

• Your request must be submitted within the stated refund window.
• You must provide sufficient identifying information, such as your full name, email address, and order number.
• The item must not be intentionally damaged, altered, or misused.
• You must comply with any reasonable verification or return instructions we provide.

3. Return Authorization

Please do not send items back without first contacting us. In some cases, we may require photos, order details, delivery confirmation, or additional information before approving a return, replacement, store credit, or refund.

4. Return Condition Requirements

Where a physical return is required, items should be returned in reasonable condition and, where possible, with original packaging. Items returned damaged due to poor repackaging, misuse, or customer-caused damage may be denied full refund eligibility.

5. Non-Refundable or Restricted Situations

Refunds may be denied, limited, or adjusted in situations including but not limited to:

• Requests submitted after the refund window has expired
• Orders flagged for fraud, abuse, or unauthorized activity
• Returned items that are materially damaged by the customer
• Packages refused without authorization
• Incorrect shipping information provided by the customer
• Claims that contradict verified order, shipment, or delivery records

6. Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, contact us as soon as possible after delivery. To help us resolve the issue quickly, we may request:

• Your order number
• A description of the issue
• Photos of the package and item
• Photos of the shipping label if relevant

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another reasonable resolution.

7. Return Shipping Costs

Unless otherwise required by law or expressly stated by us in writing, customers may be responsible for return shipping costs. Original shipping charges may be non-refundable unless the return is due to our error or a verified defective or incorrect item.

8. Refund Method and Timing

If a refund is approved, it will generally be issued back to the original payment method used for the purchase. Processing times vary by payment provider, but refunds commonly appear within several business days after approval. Your bank or card issuer may require additional time to post the refund.

9. Cancellations

Orders may only be cancelled before they enter processing, fulfillment, packaging, or shipment. Once an order has begun fulfillment, cancellation may no longer be possible. If your order has already shipped, you may need to follow the standard return process.

10. Chargebacks and Disputes

We strongly encourage customers to contact us first before initiating a payment dispute or chargeback. Most issues can be resolved faster through our support team. We reserve the right to challenge chargebacks that we believe are inaccurate, abusive, fraudulent, or filed without a valid basis, including by submitting order records, tracking information, delivery confirmation, communication history, and policy acceptance data.

11. Abuse Prevention

To protect our business and customers, we monitor for repeated refund abuse, false claims, contradictory statements, reshipment abuse, and other activity suggesting misuse of our policies. We reserve the right to limit future purchases, deny excessive claims, or require additional verification where reasonable.

12. Policy Interpretation

We reserve the right to make the final determination, consistent with applicable law, regarding refund eligibility, return requirements, and appropriate resolution methods for individual cases.